Customer Experience
Customer Success Manager
Singapore · Hybrid Full-time
Kululu's biggest customers are venues, planners, and companies that run events every week. You'll own those relationships end-to-end — onboarding, growing, and keeping them so happy they do our marketing for us.
What you'll do
- Own a portfolio of venue and event-planner accounts from onboarding onward
- Run training sessions and quarterly check-ins with key accounts
- Spot expansion opportunities and turn happy customers into case studies
- Be the voice of your accounts in our product planning
- Track account health and get ahead of churn before it happens
What you'll bring
- 3+ years in customer success, account management, or similar
- A track record of renewals and account growth you can talk through
- Great presentation skills — you're comfortable training a room
- Organised enough to juggle dozens of accounts without dropping any
Bonus points for
- Hospitality or events industry background
- Experience with CS tooling (Intercom, HubSpot, or similar)
- You've worked at a small company and enjoyed wearing extra hats
Sound like you?
Send us your CV and a few lines about why this role — no cover-letter essays required.
Apply via email