Customer Experience
Customer Support Specialist
Singapore · Hybrid Full-time
You'll be the friendly human behind Kululu — helping hosts get their events set up, guests get their photos flowing, and turning confused first-timers into raving fans. Weddings don't reschedule, so calm, fast, warm support is the product.
What you'll do
- Answer customer questions across chat and email with speed, warmth, and actual answers
- Guide event hosts through setup calls before their big day
- Reproduce and triage bugs, and hand clean reports to the dev team
- Turn recurring questions into help-center articles and product feedback
- Cover occasional weekend shifts around big event days (planned well in advance)
What you'll bring
- 1–3 years in customer support or another customer-facing role
- Excellent written English — clear, friendly, and typo-free
- Comfortable learning software tools quickly and explaining them simply
- Empathy and patience, including at 6pm on a Saturday when a photo wall won't load
Bonus points for
- Experience supporting a SaaS or consumer app
- A second language (Mandarin, Malay, or Hebrew a plus)
- Events industry experience — you know what a banquet manager is
Sound like you?
Send us your CV and a few lines about why this role — no cover-letter essays required.
Apply via email